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— 1st Line Service Desk Analyst

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1st Line Service Desk Analyst

Location: Billingham, Co Durham

Contract Type: Permanent / Full Time

Closing Date: Nov 7th, 2025

Ref: 1621802

Job Title: 1st Line Service Desk Analyst
Location: Billingham (on-site only)
Type: Temporary Contract

Our client – a reputable manufacturer based in the North East – is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations.
  
The Role:
  • Act as the first point of contact for IT support queries via ServiceNow
  • Resolve issues across a Microsoft-centric environment (O365, Windows 11, Azure, AD, Windows Server, Hyper-V)
  • Carry out basic user and server administration
  • Document resolutions and processes clearly and accurately
  • Exposure to Oracle is a bonus, but not essential
Requirements:
  • Experience in a similar 1st line or service desk role
  • Strong troubleshooting and communication skills
  • Ability to work independently and take ownership of incidents
  • Organised and calm under pressure
  • Full Clean Driving Licence
Apply Now

Want to know more about this role?
- say hello to Liz

Telephone
01642 548 917

Email
lfisher@wolviston.com

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