Customer Service Representative
Location: Middlesbrough, North Yorkshire
Contract Type: Permanent / Full Time
Closing Date: Feb 4th, 2026
Ref: 1639402
Customer Service Representative
Location: On-site - Middlesbrough
Hours: Monday to Friday, 08:30 - 17:15
Contract: Full-time, Permanent
Salary: £27,000 + bonus + benefits
The Opportunity
A well-established communications and technology business is seeking a
Customer Service Advisor to join its on-site team in Middlesbrough. This is a fully office-based role, so applicants must be able to reliably commute to the location.
This position sits at the heart of customer engagement and service delivery. You will speak with customers daily, understand their needs, and provide clear, informed advice on products and services. While you will support the wider sales and service process by issuing quotations and following up enquiries, this is
not a hard sales or cold-calling role.
If you enjoy conversation, relationship-building, and problem-solving over the phone, this role will suit you well.
You will work closely with colleagues across customer service, sales, marketing, and operations to ensure customers receive a smooth and professional experience.
Key Responsibilities - Handle inbound and outbound customer calls professionally
- Build and maintain strong, long-term customer relationships
- Understand customer needs and provide appropriate product and service advice
- Prepare, issue, and follow up quotations
- Follow up customer enquiries to ensure clarity and resolution
- Support customer onboarding and ongoing service requests
- Maintain accurate customer records on internal systems
- Work towards service quality targets and KPIs
- Represent the business professionally at all times
About You
We are looking for someone with a positive, proactive approach and a genuine interest in helping customers.
Essential qualities: - Strong customer service and relationship-building skills
- Confidence and enthusiasm when speaking on the phone
- Clear, professional communication
- High energy, positive attitude, and willingness to learn
- Organised and able to manage multiple customer interactions
- Comfortable working to service standards and KPIs
- Able to work on-site in a busy office environment
- Able to reliably commute to Middlesbrough
- Right to work in the UK
Experience:
Previous experience in customer service or a customer-facing role is beneficial but not essential. Full training on products, systems, and processes will be provided.
Salary & Benefits
- £27,000 basic salary
- 25 days paid holiday plus statutory holidays
- Company pension scheme
- Free on-site parking
- Company events
- Annual bonus scheme
- Supportive, collaborative on-site working environment
