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IT Support

Location: Middlesbrough, North Yorkshire

Contract Type: Contract or Temp

Closing Date: Apr 16th, 2026

Ref: 1652760

Our client is seeking an IT Operations Support professional to join their ICT team, providing essential support to a key operational site.

Key Responsibilities:

  • Deliver 1st line and limited 2nd line IT support to end users
  • Manage and resolve incidents and service requests within agreed SLAs
  • Support Microsoft 365 and Windows environments
  • Assist with hardware setup, configuration, and troubleshooting
  • Perform basic network diagnostics and issue resolution
  • Maintain accurate IT asset records and inventory
  • Support user onboarding and offboarding processes
  • Escalate complex issues to senior IT teams where required
Requirements:

  • Experience in IT support or service desk roles
  • Strong knowledge of Microsoft Windows and Microsoft 365
  • Familiarity with Entra ID / Active Directory
  • Understanding of TCP/IP networking fundamentals
  • Experience using IT ticketing systems (e.g. ServiceNow)
  • Strong communication and problem-solving skills
  • Driving licence essential
This role offers the opportunity to develop within a structured IT environment supporting critical operations. 

Apply Now

Want to know more about this role?
- say hello to Liz

Telephone
01642 548 917

Email
lfisher@wolviston.com

Our Family The Wolviston Group

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Cleveland
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