Events Coordinator

We are seeking an enthusiastic, organised, and customer-focused Events Coordinator to join our clients team in Middlesbrough. The successful candidate will be responsible for coordinating, setting up, and hosting a variety of events while ensuring an excellent customer experience from initial enquiry through to event delivery.

This role requires strong organisational skills, excellent communication abilities, IT proficiency, and a hands-on approach to event management. The ideal candidate will also have catering experience and hold a Level 2 Food Hygiene Certificate.
Key Responsibilities Event Planning & Coordination

• Manage event enquiries and bookings via telephone, email, and in person.
• Coordinate all aspects of events, including meetings, conferences, parties, celebrations, and corporate functions.
• Liaise with clients to understand requirements and ensure expectations are met.
• Prepare event schedules, plans, and function sheets for internal teams.

Event Setup & Delivery

• Set up event spaces to agreed specifications, including room layouts, equipment, signage, and catering areas.
• Host events and act as the main point of contact for clients and guests during functions.
• Ensure smooth operation of events from start to finish.
• Resolve any issues or last-minute changes professionally and efficiently.

Booking & Administration

• Process event bookings accurately using internal booking and management systems.
• Maintain customer records and event documentation.
• Produce quotations, invoices, and event confirmations where required.
• Monitor event calendars and venue availability.

IT & Systems Management

• Use booking and event management systems confidently and accurately.
• Process stock orders and maintain inventory records using company systems.
• Generate reports and maintain accurate databases.
• Use Microsoft Office applications including Outlook, Word, Excel, and Teams.

Stock Control & Catering Support

• Monitor stock levels and place orders for event supplies, food, beverages, and equipment.
• Assist with catering requirements and service delivery when required.
• Ensure food preparation, storage, and service comply with food safety regulations.
• Support hospitality operations during busy periods.

Health & Safety

• Ensure compliance with health and safety policies and procedures.
• Maintain high standards of cleanliness and presentation throughout event spaces.
• Follow food safety regulations and best practices at all times.
• Conduct pre-event and post-event checks of venues and equipment.

Person Specification Essential Requirements

• Previous experience in event coordination, hospitality, customer service, or a similar role.
• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and work under pressure.
• Good IT skills, including Microsoft Office and booking systems.
• Experience processing bookings and maintaining accurate records.
• Ability to work flexible hours, including evenings and weekends.
• Full understanding of customer service excellence.
• Level 2 Food Hygiene Certificate.

Desirable Requirements

• Experience within hospitality, conferencing, or venue management.
• Knowledge of stock control and ordering systems.
• Catering experience.
• Experience using event management software and CRM systems.
• First Aid qualification.

Key Skills & Competencies

• Customer-focused approach
• Attention to detail
• Strong organisational skills
• Problem-solving ability
• Teamwork and collaboration
• Professional presentation
• IT literacy
• Flexibility and adaptability
• Event hosting and presentation skills

Salary Competitive salary, dependent on experience.
Working Hours Flexible working pattern, including evenings, weekends, and bank holidays as required by event schedules.
 
The successful candidate will play a key role in delivering memorable events, ensuring exceptional customer experiences, and supporting the smooth day-to-day operation of the venue's events and hospitality services.