Global IT Leader

Global IT Leader
About the Role The Global IT Leader is responsible for setting and executing the organisation's global information technology strategy, ensuring the effective delivery, security, support and continuous improvement of business systems, applications and infrastructure across all locations.
 
Working closely with senior leadership and key business stakeholders, the role will drive technology initiatives that support operational excellence, business growth, manufacturing performance and digital transformation. The successful candidate will lead the global IT function, ensuring systems, services and technology investments align with business objectives and future requirements.
 
Key Responsibilities IT Strategy & Leadership

• Develop and execute the global IT strategy in alignment with overall business objectives.
• Provide leadership and direction to the global IT organisation.
• Act as a trusted advisor to senior leadership on technology-related matters.
• Identify opportunities to leverage technology to improve operational efficiency and business performance.
• Promote a culture of continuous improvement, innovation and service excellence.

Enterprise Applications

• Oversee the management, support and optimisation of enterprise business systems.
• Ensure effective operation of ERP, Supply Chain, Finance and Customer Service applications.
• Lead system enhancements, upgrades and transformation initiatives.
• Partner with business leaders to understand operational requirements and translate them into technology solutions.

Infrastructure & Security

• Maintain a secure, resilient and scalable global IT infrastructure.
• Ensure appropriate cybersecurity controls, policies and processes are implemented and maintained.
• Lead disaster recovery, business continuity and risk management activities.
• Ensure compliance with relevant regulatory, legal and security requirements.

Operational Excellence

• Ensure delivery of high-quality IT services across all business functions and locations.
• Establish and monitor key performance indicators for IT service delivery.
• Drive continuous improvement initiatives across support, infrastructure and applications.
• Manage IT budgets and ensure effective utilisation of resources.

Vendor & Stakeholder Management

• Develop and manage relationships with external technology vendors and service providers.
• Negotiate and manage technology contracts and service agreements.
• Collaborate closely with senior stakeholders across operations, finance, supply chain, customer service and commercial functions.
• Ensure suppliers deliver value, performance and service levels in line with business requirements.

Project & Change Delivery

• Lead strategic technology projects and transformation programmes.
• Ensure projects are delivered on time, within budget and aligned to business goals.
• Champion organisational change and user adoption of new technologies.
• Support global business initiatives through effective programme and project leadership.

Essential Experience & Qualifications

• Minimum 10 years' experience leading IT organisations within a manufacturing environment.
• Demonstrated success in developing and executing IT strategy at a regional or global level.
• Significant experience managing enterprise applications including:
  • ERP systems
  • Supply Chain solutions
  • Finance platforms
  • Customer Service systems
• Strong understanding of:
  • IT Infrastructure
  • Cybersecurity
  • Vendor Management
  • Project & Programme Delivery
  • IT Service Management
• Experience managing third-party suppliers and outsourced service providers.
• Proven ability to build strong relationships with senior stakeholders and business leaders.
• Experience leading multi-site and geographically dispersed teams.

Preferred Experience

• Experience supporting global manufacturing operations.
• Exposure to digital transformation, automation and continuous improvement initiatives.
• Experience of ERP implementation, upgrade or optimisation programmes.
• Knowledge of cloud technologies and modern enterprise architecture.
• Understanding of cybersecurity frameworks and risk management practices.

Skills & Competencies

• Strategic thinker with strong commercial awareness.
• Excellent leadership and people management skills.
• Strong communication and stakeholder engagement capability.
• Problem-solving and decision-making skills.
• Ability to balance strategic planning with operational delivery.
• Strong organisational and prioritisation skills.
• Results-driven with a continuous improvement mindset.

Travel Requirements

• Ability and willingness to travel domestically and internationally as required.
• Expected travel frequency is approximately quarterly, or more frequently depending on business needs and project requirements.

Additional Requirements

• Valid driving licence.
• Access to a vehicle.
• Eligibility to work in the relevant operating regions where required.